Booking terms and conditions
The terms that apply when you book a room directly with Brick Lane Hotel.
1. Who we are
Brick Lane Hotel is operated by Bricklane Elite Hotel Ltd, a company registered in England and Wales (company number 16413174), registered office 13 Brick Lane, London, England, E1 6PU. Contact: info@bricklanehotel.com, 020 3621 2392.
2. Making a booking
These terms apply to all bookings made directly with Brick Lane Hotel through this website. Bookings made through Booking.com or another travel agent are subject to that company's terms as well as these. A booking is confirmed once you receive a confirmation email from us. Please check it carefully and tell us straight away if anything is wrong. You must be 18 or over to book.
3. Rates
Bookings made through this website are at our direct rate, which is a non-refundable rate. It is priced below the rate for the same room on booking sites because no refund is due if you cancel, change your dates or do not arrive. The rate and total are shown on your confirmation email.
4. Payment
Payment is taken in full at the time of booking. All prices are in pounds sterling.
5. Cancellation
Because the direct rate is non-refundable, no refund is due if you cancel, whenever you cancel. If you need to change your dates, email us and we will do what we can to help, but we cannot guarantee a change and any change is at our discretion. Where a refund is due for another reason (see section 13), it is returned to the card used to book, normally within 5–10 working days.
6. No-show
If you do not arrive and have not cancelled, the full amount of your booking is retained and your room is released.
7. Check-in and check-out
Check-in is from 14:00. Check-out is by 11:30. We will email your door entry code and arrival instructions before you arrive, so please make sure the email address on your booking is correct.
8. Your room
We allocate rooms on arrival. We will always give you a room of the type you booked, but we cannot guarantee a specific room number.
9. Housekeeping
Rooms are fully cleaned every other day. Fresh towels are available free of charge at any time — just ask.
10. House rules
All rooms are non-smoking, including vaping. Smoking in a room incurs a cleaning charge. Please keep noise down between 23:00 and 07:00 out of consideration for other guests and our neighbours. Pets are not permitted.
11. Damage
You are responsible for any damage to your room or to the property caused by you or your guests, and we may charge the cost of repair or replacement to your card.
12. Our liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability to you is limited to the total amount you paid for your booking.
13. If we have to cancel
In the rare event we cannot honour your booking, we will refund you in full and help you find alternative accommodation. That refund is the limit of our liability.
14. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.